This week, Educadium revamped its help systems and support materials. It's an ongoing effort to make it super-simple to create an EasyCampus online school, virtual classroom, or training program.

First, we heard from many users that they wanted more materials available publicly on www.educadium.com. There is now a tab on the homepage called Support, with materials for new and experienced e-learners. Some of those downloads include revised step guides, the latest campus administration manual, and access to the EasyCampus Knowledge Base--a compendium of helpful answers to common questions.

We've also overhauled our help ticketing system. The goal: Get you better answers more quickly. Help tickets can now be completed on our website or inside your EasyCampus. Some of the useful features include:

• Ticket submissions for unregistered users
• Better file format and attachment support to help clarify user questions
• Foreign language translation capabilities for non-English speakers
• Improved forms and interface

What hasn't changed is the fast, expert responses from our online Support team. Most tickets are closed successfully within one business day. If we don't have an immediate answer, we'll tell you straight away and when you can expect a response. Need your own personal help desk? Ongoing campus administration and customized production help is available through our Professional Services group.

Go ahead and check out our new EasyCampus Support area as you create your online learning program. It's always free--and our team is waiting to hear from you.