LMS Customer Service Matters
Written by Administrator   
Friday, 16 October 2009 12:18

Educadium was started by educators and designed for educators--a partner to help build the next generation of online schools and training programs.  

We're proud of our flexible and affordable EasyCampus Virtual School Builder. For newbies, Campus and Course Wizards make it easy to set up an instructor-led online course in minutes. Instructional designers say they like the adaptable interface, offering up a myriad of self-paced course options.

Still, we're always a bit puzzled when people think a piece of technology (or a certain learning management system) is going to be the crown jewel of their new educational strategy. That's magical thinking.

Instead, the virtual learning environment (or VLE, as they call it in Europe) is better thought of as the foundation, from which you can implement an effective online curriculum that meets the organization's mission and requirements. Skimp on strategy, production, design, and training, and any LMS or piece of courseware will let you down. After all, it's just a tool.

According to a 2009 Ofsted report, the best learning platforms depend on an "enthusiastic teacher, trainer or manager to develop materials and encourage their use amongst learners and staff." When used as a simple file repository, a "dumping ground" without a learning purpose, online learning suffers.

To that, we'd add that most educators need a good strategic-minded partner to help them avoid costly mistakes.

Educadium has put a lot of effort in developing EasyCampus as an affordable, DIY-style learning platform. We also know that many educators need a bit of help in envisioning their dreams and coming up with learning materials for the online world. Some brainstorming and prototyping with a good partner is usually quite cost-effective in avoiding the pitfalls of a poorly designed online school.

Therefore, we're happy to offer Educadium's experienced Professional Services team, who can pull together ideas and themes that will bring an EasyCampus to life. It's quite exciting to see the variety among EasyCampus owners who have taken the time to customize their learning approach.

Service doesn't stop at the log-in page. Educadium provides back-to-basics, teacher-centered customer support. There is no question that we won't try to answer.

We've heard too many war stories about other big-name learning companies. Their complete lack of regard for students and staff is appalling. We make mistakes, to be sure. But we take pride in our support systems, trying to get the best information and solutions out to our subscribers.

All EasyCampus users get unlimited online help support, staffed by people who want to understand and fix your learning issues. Most of the time, basic questions are handled in 24 hours or less.

Try out EasyCampus. There's a free trial. More importantly, meet the people at Educadium and see what we can do to help your organization thrive online.

 

Last Updated on Saturday, 17 October 2009 08:29